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Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A popup will open. It offers comprehensive information about all the actions that you can carry out on the page in question. Each pop-up menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive library of tutorial videos explaining how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, explore our comprehensive FAQ database, which contains questions asked by real clients and provides real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's in order to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our great team of technical support engineers available 24-7-365 and ready to help you with any problem. Each trouble ticket you submit will be replied to within one hour (the average trouble ticket response time being just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 266270

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com